Root Cause Analysis & Causal Chain for Hotel Opening Delays.
By Gert Noordzy
The authors of the Article 'Root Causes of New Hotel Opening Delays in Greater China' used the root cause analysis methodology to determine the basic underlying reasons that cause the problems.
Root cause analysis (RCA) - A procedure for ascertaining and 'analyzing' the causes of (operations) problems in an effort to determine what can be done to solve or prevent them. When a chain of cause and effect is followed from a known end-state back to an origin or starting point, root causes are found. The usual purpose of attempting to find root causes is to solve a problem that has actually occurred, or to prevent a less serious problem from escalating to an unacceptable level. The basic concept is that solving a problem by addressing the root cause(s) is ultimately more effective than merely addressing symptoms or direct causes.
Causal chain - The sequence of events leading up to some final effect, where each member of the sequence causes its succeeding member to come out.
About this site
Hotel Opening Processes explores ways to better manage new hotel openings and improve the efficiency and effectiveness of processes.
Hotel Opening Processes endeavours to conduct and publish research in this field and challenges the hotel industry to improve its new hotel opening track record. Initially, the primary focus will be on Greater China.
- Root cause analysis & causal chain of hotel opening delays
- Quantifying new hotel opening delays
- Impact of psychological typology and cultural dimensions on new hotel opening processes